SMS CHAT!
Instant Messaging service
SMS CHAT has the same functionality for queuing, skills routing, prioritisation, SLA-concept, group and agent profiles, including online monitoring and comprehensive reporting by SONAR. PULSE CHAT allows businesses to personalise the service they offer by providing an easy and flexible channel of customer communication, not previously available within other call centre suites.
PULSE SMS CHAT: Contact Center Benefits
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Improved Efficiency
An agent can handle up to 8 simultaneous SMS CHAT inquiries, allowing an experienced agent to handle multiple dialogues simultaneously. However an agent will not receive SMS CHAT requests if they are currently engaged on a call.
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Ease of Communication
PULSE CHAT is integrated within the same PULSE medium so agents do not have to switch between windows to support this functionality. In addition customers can start a SMS CHAT communication direct from the business website without the use of an external Web chat medium which increases customer satisfaction.
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Comprehensive Reporting
Like an email each SMS CHAT is saved for future review and can be printed and emailed back to the customer. In addition CHAT reporting is also available on SONAR.
SMS Chat – pak Chat – Lahori Chat – DiL Chat – Masala Chat –